Shipping & Returns

All orders are processed within 5 to 8 business days (excluding weekends and holidays) after receiving your order confirmation email. Because our coffee is roasted to order to guarantee maximum freshness, please allow this brief processing window for your beans to be prepared before they ship. You will receive another notification when your order has shipped.

Shipping charges for your order will be calculated and displayed at checkout based on the weight of your order and your destination. We offer FREE standard shipping on all orders over $50 to domestic destinations within the United States. This discount will be automatically applied at checkout when your cart subtotal reaches $50 (after any applied discounts and before taxes).

At this time, we only ship within the United States. We do not offer international shipping.

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow up to 48 hours for the tracking information to become active in the carrier's system. If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at info@harpersrainbowbrew.com with your name and order number, and we will look into it for you.

We use standard carriers (USPS, UPS, FedEx) for deliveries. If you require shipping to a P.O. Box, please ensure your selected shipping method at checkout is USPS, as some private carriers cannot deliver to P.O. Boxes.

In the event that your order arrives damaged in any way, please email us as soon as possible at info@harpersrainbowbrew.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis and will try our best to work towards a satisfactory solution. If your package is marked as "Delivered" but you cannot find it, please check around your property and with neighbors. If it is still missing after 48 hours, please reach out to us so we can assist you in filing a claim with the shipping carrier.

Because our coffee is a freshly roasted, perishable food product, we are unable to accept returns once an order has been opened or used. However, we stand fully behind the quality of every bag we ship. If your order arrives damaged, defective, or incorrect, please contact us within 14 days of delivery and we will make it right. To report an issue, contact us at info@harpersrainbowbrew.com.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

As a perishable food product, coffee cannot be returned once it has been opened or used. We also cannot accept returns on sale items or gift cards. Please get in touch if you have questions or concerns about your specific item.

If you received the wrong product or a damaged item, contact us and we will arrange an exchange or replacement at no cost to you.

We will notify you once we’ve received and inspected your claim, and let you know if a refund was approved. If approved, you’ll be automatically refunded to your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we approved your refund, please contact us at info@harpersrainbowbrew.com.