When a bag does not arrive as it should
Refund policy
We stand behind every bag.
Because our coffee is a freshly roasted, perishable food product, we are unable to accept returns once an order has been opened or used. However, we stand fully behind the quality of every bag we ship. If your order arrives damaged, defective, or incorrect, please contact us within 14 days of delivery and we will make it right.
To report an issue, contact us at info@harpersrainbowbrew.com.
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Opened coffee
Cannot be returned -
Damaged or wrong
Tell us within 14 days -
Approved refund
10 business days
The promise
Damaged, defective, or the wrong bag — we make it right.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. Write info@harpersrainbowbrew.com within 14 days of delivery.
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01
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
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02
Exceptions / non-returnable items
As a perishable food product, coffee cannot be returned once it has been opened or used. We also cannot accept returns on sale items or gift cards. Please get in touch if you have questions or concerns about your specific item.
- Opened or used coffee
- Sale items
- Gift cards
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03
Exchanges
If you received the wrong product or a damaged item, contact us and we will arrange an exchange or replacement at no cost to you.
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04
Refunds
We will notify you once we've received and inspected your claim, and let you know if a refund was approved. If approved, you'll be automatically refunded to your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.
How a claim moves
From the doorstep to the refund.
- 01
On arrival
Inspect the order. Contact us immediately if it is defective, damaged, or the wrong item.
- 02
Within 14 days
Report a damaged, defective, or incorrect order so we can make it right.
- 03
After we inspect
We notify you once the claim is received and whether a refund was approved.
- 04
Within 10 business days
An approved refund goes back to the original payment method.
- 05
After 15 business days
If the refund still has not posted, write us and we will look into it.
If the refund is slow
More than 15 business days? Write us.
If more than 15 business days have passed since we approved your refund, please contact us at info@harpersrainbowbrew.com. Banks and card companies can take extra time to post a refund after we send it.