From the roaster to your door
Shipping policy
Roasted when you order.
All orders are processed within 5 to 8 business days after your confirmation email. Coffee is roasted to order so the bag is as fresh as the day it leaves, then sent only within the United States.
A parcel question? info@harpersrainbowbrew.com
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Processing
5 to 8 business days -
Free shipping
US orders over $50 -
Destinations
United States only
The free-shipping line
Free standard shipping on United States orders over $50.
The discount is applied automatically at checkout when your cart subtotal reaches $50, after any applied discounts and before taxes. Shipping charges otherwise depend on weight and destination, and are shown before you pay.
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01
Order processing times
All orders are processed within 5 to 8 business days (excluding weekends and holidays) after receiving your order confirmation email. Because our coffee is roasted to order to guarantee maximum freshness, please allow this brief processing window for your beans to be prepared before they ship. You will receive another notification when your order has shipped.
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02
Domestic shipping rates and estimates
Shipping charges for your order will be calculated and displayed at checkout based on the weight of your order and your destination.
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03
Free shipping
We are thrilled to offer FREE standard shipping on all orders over $50 to domestic destinations within the United States. This discount will be automatically applied at checkout when your cart subtotal reaches $50 (after any applied discounts and before taxes).
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04
International shipping
At this time, we only ship within the United States. We do not offer international shipping.
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How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow up to 48 hours for the tracking information to become active in the carrier's system.info@harpersrainbowbrew.com
If you haven't received your order within 7 days of receiving your shipping confirmation email, please contact us at info@harpersrainbowbrew.com with your name and order number, and we will look into it for you.
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Shipping to P.O. Boxes
We use standard carriers (USPS, UPS, FedEx) for deliveries. If you require shipping to a P.O. Box, please ensure your selected shipping method at checkout is USPS, as some private carriers cannot deliver to P.O. Boxes.
- USPS
- UPS
- FedEx
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07
Damaged or lost orders
In the event that your order arrives damaged in any way, please email us as soon as possible at info@harpersrainbowbrew.com with your order number and a photo of the item's condition. We address these on a case-by-case basis and will try our best to work towards a satisfactory solution.
If your package is marked as "Delivered" but you cannot find it, please check around your property and with neighbors. If it is still missing after 48 hours, please reach out to us so we can assist you in filing a claim with the shipping carrier.
How a bag travels
From confirmation to the porch.
- 01
Order confirmed
You receive an order confirmation email. Processing starts from that note, not from the moment you clicked buy.
- 02
5 to 8 business days
Beans are roasted to order. Weekends and holidays are not counted in this window.
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Ships
A second email includes a tracking number. Allow up to 48 hours for tracking to become active.
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Over $50
Free standard shipping applies automatically at checkout for United States destinations, after discounts and before taxes.
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After 7 days
If the parcel has not arrived within 7 days of the shipping confirmation, write us with your name and order number.
If something goes wrong
Damaged, or marked delivered and missing.
Email info@harpersrainbowbrew.com with your order number and a photo if the bag arrives damaged. If tracking says delivered and you still cannot find it after 48 hours, we will help you file a claim with the carrier.